Refund Policy
At Elbasoft Technologies LLC, we are committed to providing quality internet and cable TV services to our customers. If you are not completely satisfied with your service or have encountered an issue, we offer the following refund policy for your convenience.
By subscribing to our services or making a purchase through our website, you agree to the terms and conditions of this Refund Policy.
Eligibility for Refund
Refund requests are accepted under the following conditions:
Service Disruption: If there has been a service disruption that is not resolved within a reasonable time (e.g., network issues, service outages).
Billing Errors: If you were charged incorrectly or billed for services you did not receive or request.
Service Cancellation: If you cancel your subscription within the stipulated refund period (e.g., within the first 30 days of activation).
New Installations: Refunds for installation fees may be eligible if the service installation was not completed as promised or on schedule.
Refund Request Process
To request a refund, please contact our customer support team at (773) 977-5182 with the following information:
Your account number and/or service details
Date of the service disruption, billing error, or cancellation
Detailed description of the issue
Our support team will review your request and respond within 7 business days. If the refund is approved, the amount will be credited back to your original payment method.
Refund Timing
Refunds will be processed within 7 business days after approval. The actual time for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Refundable Services
Certain services or charges are non-refundable, including:
Prepaid Plans: If you have prepaid for services, no refunds will be provided for unused service periods after the initial activation period.
Activation Fees: Any fees related to the installation or activation of services.
Late Payment Fees: Charges for overdue payments or late fees are non-refundable.
Cancellations and Service Termination
Subscription Cancellations: You may cancel your subscription at any time by contacting us at (773) 977-5182.
However, refunds will not be issued for partial service periods.
Early Termination Fees: If you are under a contract, an early termination fee may apply. Please refer to your service agreement for details.
Damaged or Defective Equipment
If you have purchased or rented equipment (e.g., cable box, modem, router) and it is found to be defective or damaged, please contact our support team. If we cannot resolve the issue through troubleshooting, we will offer a replacement or refund for the defective equipment.
Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted here, and the updated policy will be effective immediately upon posting. We recommend reviewing this policy periodically to ensure you are aware of any changes.
Contact Us
If you have any questions or need further assistance with your refund request, please contact us at:
Email: info@elbasofttelecom.com
Phone: (773) 977-5182
Address: 8814 Robin Dr Unit A Des Plaines, IL 60016